Return Policy

Overview

At Prizeet, we want you to be completely satisfied with your purchase of mobile phones and tablets. We accept returns for both defective and non-defective products, as well as exchanges, subject to the terms outlined in this policy. This policy applies to all orders delivered within Nigeria.

Return Window

You have 3 days from the date you receive your device to initiate a return. Return requests made after this 3-day window will not be accepted.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 3 days of receiving the device.
• The device must be in new condition — unopened, in its original packaging, and never used.
• All original accessories, manuals, and packaging contents must be included.
• Screen protectors, if pre-applied, must not be removed or tampered with.
• You must provide proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following cannot be returned or exchanged:

• Devices that have been activated, set up, or used after delivery
• Devices with missing or damaged original packaging, accessories, or manuals
• Devices that have been physically damaged, modified, or tampered with after delivery
• Items marked as "Final Sale" or "Non-Returnable"

Return Methods

We offer the following methods to return your device:

• In-store: Bring the device to any of our partner locations.
• Drop-off location: Drop off the device at a designated drop-off point as provided in your return instructions.

Please note that returns by post are not currently accepted.

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at [email protected] with your order number and the reason for the return within 3 days of delivery.
2. Our team will review your request and provide you with a Return Authorization (RA) number and return instructions within 48 hours.
3. Package the device securely in its original box with all accessories and include the RA number on the package.
4. Return the device via one of our accepted return methods (in-store or drop-off location).

Restocking Fee

There is no restocking fee for returned devices. You will receive a full refund for the product price provided the device meets the return eligibility criteria.

Inspection and Approval

Once we receive your returned device, our team will inspect it to confirm it meets the return eligibility criteria. The device must be in new, unopened condition with original packaging and all accessories intact. You will be notified via email regarding the approval or rejection of your return within 3 business days of receiving the device. If the device does not meet the return conditions, it will be returned to you.

Refunds

Once your return is approved, a refund will be processed as follows:

• Refunds will be credited to your original payment method within 10 business days.
• All refunds are processed in Nigerian Naira (NGN).
• The original delivery fee is non-refundable unless the return is due to our error.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We accept exchanges. If you would like to exchange a device for a different variant, colour, or storage capacity, please contact our support team within the 3-day return window. Exchanges are subject to availability. If the desired replacement device is not available, we will process a refund instead.

Damaged or Defective Devices

If you receive a damaged or defective device, please contact us within 48 hours of delivery with photographs of the damage and your order details. We will arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within 10 business days:

1. Check your bank account or card statement again.
2. Contact your bank or payment provider, as processing times may vary.
3. If you have done both of the above and still have not received your refund, please contact us at [email protected].

Vendor-Specific Policies

Some vendors on Prizeet may have their own return policies that differ from this general policy. Where applicable, the vendor's return policy will be displayed on the product listing page. Please review the vendor-specific policy before making a purchase.

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to us at [email protected]. Our support team is available Monday to Friday, 9am - 6pm WAT.